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Frequently Asked Questions

Getting Started

  • How do I register?
  • All it takes is a minute or two. From our homepage click on Join Us and simply fill in the registration form that opens up. You'll be having fun and meeting new people in no time!
  • Do I have to spend ages downloading lots of software?
  • Absolutely not! As soon as you've registered, you can just click on Play Now at the top of any page on the site and dive right into the action without downloading a thing. Just make sure you have at least Flash Player 8.0 or above to run the game software.
  • How do I log in?
  • At the top of the homepage there is a login box where you can enter your username and password to log in instantly to your 888ladies account. You must be logged in to play the games, edit your personal details, make deposits or cash out your winnings.
  • I have forgotten my username or password, what should I do?
  • No worries. Just click on forgot username/password? in the login box and we'll send your forgotten username or password to your email. If you find you're still unable to log in, simply contact our Member Support Team at any time and they'll help sort everything out for you.
  • Does 888ladies run on a Mac or a PC?
  • Both are fine. Put it this way, if you can surf the net on your computer, you should have no problems playing bingo at 888ladies. We do recommend that you play through a broadband connection for the most enjoyable gaming experience.
  • How do I clear my cache?
  • For Internet Explorer users, go to Tools and Internet Options. Underneath Browsing History press Delete. Select Temporary Internet Files and then Delete. For Mozilla Firefox users, go to Tools, Options and Advanced. Select Network Offline Storage and Clear Now. For Google Chrome users, go to the spanner icon in the right-hand corner, select Tools, Clear Browsing Data, select Empty Cache and then Clear Browsing Data.

Money Matters: deposits, withdrawals, banking

  • What deposit methods do you accept?
  • We accept a wide range of deposit methods including credit cards, debit cards, wire transfer, and PayPal.
  • How do I deposit money into my account?
  • It's a simple process, really. From the My Account page, simply click on Fund Account under Banking to open the Brigend Cashier. Now simply click on the deposit method most comfortable for you and follow the easy instructions.
  • What is the minimum amount I can deposit?
  • You can deposit as little as £10 at one time. The first time you deposit you'll get a 400% Welcome Bonus on top of whatever amount you deposit up to £400, so on £10 you'll get an extra £40!
  • How do I withdraw my winnings?
  • You can request a withdrawal at any time by clicking on Request Withdrawal under Banking on the My Account page. Your withdrawal request will be processed within 1 working day.
  • How will my transactions appear on my bank or credit card statements?
  • Your deposits and withdrawals will be listed on your bank statement under the title Broadway Gaming UK Ltd.
  • What is the minimum amount I can withdraw?
  • The minimum amount you can withdraw from your Bingo account is £10.
  • I have made a withdrawal, when will the money be in my bank account or on my credit card?
  • It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Broadway Gaming UK Ltd (as applicable), within 1 working day from your original request. However your bank or Credit Card Company may take up to 5 working days from then to complete the process.

    We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.

    Broadway Gaming UK Ltd (as applicable) reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

  • What are Shop Coins?
  • Collect Shop Coins by playing your favourite games. Use your Coins to purchase bonuses, free spins and other great prizes.

    Shop Coins gained during a specific session* will be claimable in your next session and added to your shop balance once claimed.

    Every £10 real money wagered in Slots games = 1 Coin.

    Every £1 real money wagered in Bingo games = 1 Coin.

    Your Shop Coins will also be shared across all accounts with us, based on your email.

    *A session is any activity made between 1 login events.

  • How to redeem Shop Coins:
  • Redeem your Shop Coins by purchasing items in the shop. Do so by logging in to your 888ladies account.

    Once you confirm the purchase of your selected items(s), your Shop Coins will be deducted from your balance within 10 seconds and your selected item(s) granted to you instantly.

  • What are Chat Points?
  • Chat points are granted by Bingo Chat Hosts during chat games within Bingo Games.

    Every 1000 Chat points you earn are worth £1 Bingo Bonus.

  • What deposit bonuses do you give at 888ladies?
  • Make your first deposit and we'll give you a 400% bundle bonus, up to £400! So deposit £10 and get a £20 bingo bonus + £20 games bonus ! The more you deposit the first time, the more we'll give you back! You can deposit up to £100, which means you'll get a total bundle bonus amount of £400 & you can play with £500!

Playing the game

  • What happens if I have purchased my cards and I get disconnected from the game?
  • If you happened to have purchased a winning card for that game, you will win regardless of your connection status. If you do get disconnected, for whatever reason, you can always check your transactions from the My Account page. Click on Transactions to see if you've won. We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
  • Why doesn't the chat work sometimes?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
  • Can I keep my card numbers from game to game?
  • Unfortunately not. To keep things fair, all cards are randomly generated at the time you request them. If you do not like the numbers of your issued cards, you can click on Get New Cards to get a better batch.
  • Can I play any other games at 888ladies besides Bingo?
  • Oh, yes, we've got lots of games! From Instant Win Games and Slot Machines to BlackJack, Roulette and Video Poker, you can play them all using your 888ladies username and password. Just log in and click on the game you want under games. Or, if you're already in the middle of a bingo game, just click on one of the game buttons to the upper right of your bingo cards.
  • How do I find out about special promotions and events at 888ladies?
  • All you have to do is register for an 888ladies account and you will receive promotional emails (unless you un-check the Would you like to receive 888ladies news via email field). Also, drop in on our Promotions page from time to time to check if any of our new treats strikes your fancy.
  • How do I refer a friend?
  • The more the merrier, we say. Just go to our home page and click on Refer a Friend. Every friend you refer to 888ladies will earn you an extra 5,000 Loyalty Points (£5) to spend on bingo and your friend will get 5000 LPs (£5) on top of their free £10.

Help & Support

  • How can I contact the Member Support Team?
  • Support is standing by daily from 9AM – 1AM (UK time) to answer any questions you may have. To contact us: - Email us at support@888ladies.com. - Call us toll free at 0800 901 2509 (calls are toll free from landlines within the UK).

Security

  • Is it legal to play bingo online at 888ladies?
  • 888ladies is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to strict legal regulations on fair play and prize payouts. We only accept players from regions where it is legal to participate in online gaming. We do not accept players from the US.
  • Will my personal details be safe?
  • Absolutely, no compromises. We take our players security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.
  • Will you pass my details on to any third parties?
  • Absolutely not. 888ladies does not pass your details on to any third parties.
  • How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by 888ladies.

Source of Funds

  • Why do I need to send you the source of the funds I spend with you? Is this a genuine request?
  • First of all, we can confirm that this is a genuine request.
    From time to time we may need to request information from you that could be regarded as “personal”, but this is in order to abide by all UK gambling regulations and we guarantee that we will never share this information with any unauthorised third party.
  • Why do I need to prove to you where my money comes from?
  • We fully understand that this may be the first time you have been approached about sending such personal information to a gaming company, but it is a clear licencing requirement from the Gambling Commission of Great Britain.
    We take responsible gaming very seriously and aim to protect our players as best as we can. Therefore, as a betting operator, licensed and regulated to trade in the UK, we are obligated to know that the source of the funds you use to play with us, is legitimate.
    There will be times when certain financial limits and thresholds are reached, and it may be necessary for us to ask our members to provide evidence to confirm the source(s) of funds they have been playing with. This information will only ever be used as an internal reference for ensuring our customers are gambling responsibly and in line with their available finances. No unauthorised third party will ever receive this information.
    888 Ladies is not alone in seeking this type of information from its customers; and it is highly likely that you will also be approached by other betting operators also requesting this information from you when your spend/play reaches certain levels.
  • If I don’t send in proof of my source of funds, what will happen?
  • Unfortunately, if we do not receive the required information from you, we will be required to place financial restrictions on your account. However, if, at any time you choose to send us the required information at a later date, then we will gladly lift all restrictions.
  • How will the information be used?
  • All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.
    We have a professional and dedicated team who work to review and assess all information received in order to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites.
    We fully understand that some of our customers have complex financial circumstances which may make this request more challenging to cooperate with. However, please understand that we must always adhere to all Gambling Commissions licencing requirements.
  • What we need to receive from you:
  • We will need evidence to identify and support the source and value of the funds you use to bet/play with. Examples of possible sources of funds can include:
    • A link to a web site showing you in some employee/employer/executive or ownership capacity
    • A copy of your pay slip
    • Sale of shares
    • Sale of property or properties
    • Inheritance (A copy of the letter from the executors exhibiting how much you have inherited as a beneficiary and a copy of your bank account statement showing the money being received from the executor's account.)
    • Dividends from a company (A copy of your dividend certificate, and a copy of your bank account statement showing the money being received from the company.)
    • Other (Compensation award/Gambling winnings/lottery/bank statement etc.)
  • How to send us your Source of Funds:
  • Please include your username and/or account number with any documents that are sent to us.
    The simplest way to share the documents is from a mobile device, login to your account and go to "My documents" link inside the "My Account" section (top right corner).
  • Who is Broadway Gaming UK Ltd
  • The gaming services on this website are operated by Grand Battery Holdings Limited which is licensed and regulated by the Great Britain Gaming Commission and which is a member of the Broadway Gaming Group. The Broadway Gaming Group is a leader in the global online gaming industry, as reflected by the number of players and player satisfaction.
    All games on this website are audited and extensively tested to ensure fair play and honest payouts. Our main priorities are Security, Privacy and Fair Play for all of our customers.
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