Banking Terms

Deposit Limits
Payment Methods
How do I withdraw my winnings?
How long does it take to receive my winnings?
Can I reverse my withdrawal after requesting it?
What is Brigend Ltd's Withdrawal Policy?

888ladies caters for various payment options as detailed below.

Approved transactions will be automatically credited to your account so you can begin playing immediately.

Deposit Limits

Prior to a first withdrawal, a deposit of at least £30 must be made and played with at least once prior to withdrawal.

We have set the following deposit limits in relation to the games:

Daily Limit - £1,000
Weekly Limit - £3,000
Monthly Limit - £5,000

We have set the following cashout limits in relation to the bingo games:

Daily Limit - £1,000
Weekly Limit - £2,000
Monthly Limit - £3,000

We reserve the right to amend the aforementioned limits in our sole discretion at any time.

NOTE: Please note that the limits referred to above are for our new members. 888ladies.com may vary the deposit limits for individual members following a review of an individual player's playing status and account history. In order to request an increase to your current deposit limit and to receive further information please contact our customer service team.

888ladies restricts the total number of registered credit cards per player to 3.

On your statement you will be billed as Brigend.

If you are experiencing problems making purchases, please contact our customer service team. We are available 24 hours a day for your convenience.

We use the SSL Protocol to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential information.

Payment Methods

Credit Cards

Available in all currencies.
Credit Card purchases are one of the quickest purchase methods at 888ladies.
888ladies accepts Visa and MasterCard credit cards.

We prefer Visa cards

Please note: It is only possible for players to make purchases using their own credit cards.

Ukash

Available in British Pounds and Euros.
Ukash is a safe and simple payment method that works much in the same way as cash, in that no commitment or personal details are required.
Purchase a Ukash voucher from your local shop or via Vodafone mobile (UK only) and receive a unique PIN code which allows you to easily fund your 888ladies account online.
Register at Ukash to enjoy a variety of added payment tools such as combining, converting or splitting your Ukash vouchers as you please, along with many other useful tools and features.

Paysafe Card

Available in British Pounds, US Dollars and Euros.
paysafecard is a prepaid voucher that you can use to easily fund your 888ladies account.
Purchase a paysafecard voucher online or at a local shop.

paysafecards are available in 10, 25, 50 or 75 GBP/US Dollar/Euro vouchers. You may use more than one voucher at a time to reach your deposit amount.

NETeller

Available in all currencies.
NETeller is an online money transfer service that you can use to deposit funds to your bingo account.

Opening a NETeller account is like using an "online wallet". You can deposit, withdraw, and transfer funds to any merchants that support
NETeller Online Payments.

Switch and Solo

Available in British Pounds only.
Switch and Solo purchases are one of the quickest purchase methods at 888ladies. 888ladies accepts Switch and Solo debit cards.

Please note: It is only possible for players to make purchases using their own debit cards.

Debit Cards

Available in all currencies.
Debit Card purchases are one of the quickest purchase methods at 888ladies. 888ladies accepts Visa Delta, Visa Electron and Maestro debit cards.

Please note: It is only possible for players to make purchases using their own debit cards.

How do I withdraw my winnings?

To withdraw funds from your Bingo account, please log in to Bingo using your username and password, and then follow the steps below:

Click on the ‘Go to Cashier’ or ‘Banking’ button.
Once you are in the Cashier, click on the ‘Withdraw’ button.
Enter the amount you wish to withdraw.
Withdrawals will be refunded via certain payment methods, as explained in the Withdrawal Policy
Click on the ‘Submit’ button.
If you want to withdraw using a wire transfer, please click ‘Set wire details’ and enter the requested information before making a withdrawal request.
You may now check your withdrawal history, by clicking on ‘Transactions History’.

Withdrawals requested by the same method within 24 hours may be combined in one payment.

How long does it take to receive my winnings?

Withdrawal requests are processed 48 hours from the date of request. During this time you may cancel your withdrawal request by clicking the ‘Reverse Withdrawal’ button in the Cashier and returning the funds to your Bingo account. This will allow you to play again without making a new deposit to your Bingo account.
After 48 hours the status of your withdrawal request will change to ‘Completed’ and you will no longer be able to cancel it.

The following is a summary of the withdrawal process:
Please note: All timeframes are calculated in business days (Monday through Friday).

Payment Method	* Withdrawal process time	** Withdrawal completion time	Total	Payment posted from:
Credit/Debit Card	48 hours	4-7 days	6 - 9	Brigend Ltd
Solo/Maestro Debit Card	48 hours	4-7 days	6 - 9	Brigend Ltd
Bank Draft	48 hours	Europe 10-15 days	13-18 days	Brigend Ltd issued by Natwest
Bank Draft	48 hours	Rest of World 21-28 days	24-31 days	Brigend Ltd issued by Natwest
Cheque	48 hours	UK only 5 days (clearing can take up to 6 days)	5-8 days	Chexx Inc issued by Northern Bank
NETELLER (Not available to members in the US,Canada and Turkey)	48 hours		4-5 days	Brigend Ltd Aquapay
Wire Transfer	48 hours	4-7 days	7-10 days	Brigend Ltd

* Withdrawal request can still be cancelled and returned to your account.
**Withdrawal request has been completed and is being delivered to you.

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.
Please note: it may take additional time for your credit card or payment method provider to post funds to your account.

Brigend Ltd (the operator of 888ladies), reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above (please see our Withdrawal Policy for further information). Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur.

If your withdrawal has not been processed within the specified timeframe (see chart above), please contact us immediately and we will investigate.

Can I reverse my withdrawal after requesting it?

Withdrawal requests may be cancelled and returned to your Bingo account during 48 hours following your withdrawal request. After this time your withdrawal will be ‘Completed’ and may no longer be reversed.

To reverse a requested withdrawal, log in to your Bingo account using your username and password. Once on ‘My account’ page or in the Bingo lobby, select ‘Banking’ or ‘Go to Cashier’ accordingly. In the Cashier, click ‘Reverse’. You will see a list of withdrawal requests being processed, that may be reversed. Select any uncompleted withdrawal requests, and then click ‘Submit’. The withdrawal request will be cancelled. The withdrawal funds will be immediately returned to your Bingo account.

Your withdrawal history can be viewed from the ‘My Account’ page, accessible from the homepage when you are logged in. Here you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.

For assistance with withdrawal, or any other matter, please contact our Support Team at: support@888ladies.com

What is Brigend Ltd's Withdrawal Policy?

As part of our commitment to providing a truly superior service, Brigend Ltd makes every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

The Withdrawal Policy dictates that members may be required to verify their identity before a withdrawal can be made from their account. This validation process prevents potential online fraud.

Main Verification Documents

Photographic ID: A copy of a current photographic ID may be required for a withdrawal request on your account. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensure that your name, photograph and signature are visible on the document.
Credit cards: A copy of the front and back of the credit card used to fund your account will also be required. Should you chose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the
3-digit security code at the back of the card copy.
Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.

Notarized documentation may also be requested depending on the amount of your withdrawal request. (Done by a Notary, this is to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature.)

Note: In some cases, depending on the payment method used to fund your account, you may be asked for a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point of your Bingo membership.

As part of our commitment to providing truly superior service, Brigend Ltd makes every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

The following is an explanation of how the withdrawal process works based on the Withdrawal Policy:

The method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).

When you request a withdrawal, where possible, your withdrawal will be paid automatically by the same payment method(s) you use to deposit to your Bingo account.
For example:

If you have used your credit/debit card to deposit with, the funds will be paid back to that card unless it is a MasterCard, Paysafecard card or an invalid card. We cannot pay back to MasterCard or to Paysafecard cards.

If you have used a variety of credit cards the card with the highest exposure will be credited back to first.

If the credit/debit card is invalid and there is no other valid credit/ debit cards, the funds will be sent to you automatically by cheque. If only a MasterCard/Paysafecard account/wire deposit was used to make a deposit, withdrawal can be made either by wire transfer or cheque.

If you should use a credit card, debit card or Neteller to deposit in to your account, the withdrawals are refunded in order of the following priority:
Credit card
Solo/Switch/Maestro card
Neteller account

Please note: Credit/Debit Card **Exceptions
**Visa Credit/Debit Card Withdrawal: Due to regulations imposed by issuers of Visa credit/debit cards, Brigend Ltd is not permitted to pay withdrawals to Visa credit/debit cards issued in specific countries (please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa credit/debit cards in countries not included in the drop-down list (non-listed countries), Brigend Ltd is not permitted to pay withdrawals to certain Visa credit/debit cards. Therefore, members who have deposited to their Bingo accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer or cheque.

Please see drop-down list below, specifying the countries where certain Visa credit/debit card issuers do not permit withdrawals to be paid to Visa credit/debit cards:

**MasterCard/Eurocard Credit/Debit Card Withdrawals:
Due to regulations imposed by issuers of MasterCard/Eurocard credit/debit cards, Brigend Ltd is not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, members who have deposited to their Bingo accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals either via wire or cheque if no Visa or debit card has been used to deposit with.

Please note the following important withdrawal information (pertinent to credit card and non-credit card users):

Withdrawals requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment.

In most cases, payment credits will be posted as separate transactions, and will not cancel charges resulting from your deposit(s) to your Brigend Ltd account.

If you have not actively used your chosen payment method to deposit to your account for more than 12 months, this withdrawal option may no longer be available.

If your withdrawal request is less than the minimum Withdrawal Request Amount, the funds will be returned to your account:

Please note that a minimum deposit will need to be paid into your account before a withdrawal request can be made.

Occasionally, your authorization or some documentation may be required to process your withdrawal request, and we may ask that you sign a list of your previous deposits to your Bingo account.

Note: Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments can/cannot be received.

Brigend Ltd (the operator of 888ladies), reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

Bonuses may be withdrawn only after all Bonus Policy wagering requirements have been met.

There are no fees for any of our withdrawal services, In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

Brigend Ltd's Withdrawal Policy:

According to Brigend Ltd Withdrawal Policy, members’ withdrawal requests shall be automatically paid directly to the payment method(s) by which that member submitted their original deposit(s).

Verify Your Identity

If you verify your identify, we will reduce withdrawal restrictions on your account.

What is the Brigend Ltd Security Policy

The Brigend Ltd Security Policy dictates that members are required to verify their identity during the course of their membership with Brigend Ltd; this validation process is to ensure that both the client and the company are protected from online fraud. Please note that verifying your identity will allow for future withdrawal requests from your Brigend Ltd account to be processed without hindrance.

Why do I need to send in my documents?

In order to protect both ourselves and our members from fraudulent use of a person's identity and/or funds, we sometimes ask for members to verify their identities and/or ownership of any credit/debit cards that they have used as a method of depositing into their accounts. In addition we will also request documents to ensure that withdrawals reach the right person, or when a member wishes to raise their withdrawal limits.

When do I need to send in my documents?

This is done in order to prove either a member's identity or their ownership of any credit/debit cards they may have used as a deposit method. In addition we will also request documents to ensure that withdrawals reach the right person, or when a member wishes to raise their withdrawal limits.

I am afraid of identity theft so how can you ensure security of my documents if I send them to you?

In order to make the sending of the documents more secure we recommend that you send them in separate emails and with regards to credit cards, send copies of the front and back separately. Also the CVV number of the back of the card and the middle eight digits on the front of the card should be blanked out. All documents received by us are received and stored in such a way as to not be viewable by staff other than specifically authorized personnel.

How does Brigend Ltd ensure the security of my documents once they are sent in?

Once received documents from members are digitally stored in a secure environment, access to which is restricted to very specific members of staff and is password protected.

What type of documents, am I required to send?

You may be requested to send some or all of the following depending on the reason you are being asked to verify your identity:

(i) Photographic ID: This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensure that your name, photograph and signature are visible on the document.

(ii) Credit cards: A copy of the front and back of the credit card used to fund your account is also required. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.

(iii) Proof of address: This may be submitted in the form of a utility bill or credit card statement.

(iv) Notarized documentation may also be requested depending on the amount of your withdrawal request. (Done by a Notary, this is to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature).

How do I send these documents?

Please send your documents to us via an email attachment on: bingosecurity@cassava.net,
We recommend you take a photo with a digital camera, and email each document with separate jpg attachments. A digital camera or scanner usually creates the most legible copy of these documents, allowing us to verify your details with no further delays.